The following time you go to Xbox buyer assist for assist, you is likely to be getting some help from an AI chatbot.
As first reported by The Verge, Microsoft has developed and is now testing an AI chatbot –complete with an animated “embodied AI character” — that handles assist requests.
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The digital assist consultant can deal with both textual content or voice requests, the corporate mentioned.
Talking to The Verge, Haiyan Zhang, common supervisor of gaming AI at Xbox, mentioned this new characteristic would make it “simpler and faster for gamers to get assist with assist subjects utilizing pure language.”
The bot will take info straight from current Xbox Assist pages and can have the ability to reply questions and deal with duties corresponding to recreation refunds, points with subscriptions, or damaged consoles. Though the AI chatbot is not essentially offering any new info to prospects, it would make that info simpler to entry.
Whereas the bot is at present in inside testing for assist queries involving Minecraft Realms, Microsoft advised The Verge the testing pool has been expanded in current days, hinting at a wider rollout quickly.
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This transfer is a part of the corporate’s broader plan to inject AI into its gaming merchandise and push for extra AI integration general. Microsoft can also be engaged on bringing AI to its recreation creation platform, together with AI recreation testing, AI NPCs, and security and moderation duties dealt with by AI. There is not any indication that Microsoft has pursued AI-generated graphics or voice property for its video games — but at the very least.
Whereas buyer assist chatbots are nothing new, they have not come with out bother — just like the time somebody tried to trick an AI chatbot into promoting them a automobile for $1. It isn’t clear but how a lot authority this chatbot can have in comparison with a human relating to issues like refunds, or if it would have entry to any info outdoors official assist varieties.
